Privacy Policy

Blackmelon Advance Technology Company Private Limited (Blackmelon) management has developed this Privacy Statement (Policy) to express Blackmelon’s firm commitment to aid the user to better understand the information/details/data provided by them and what may be the utilization of same.

This Privacy Policy agreement is applicable with effect from 17th day of October, 2015. Blackmelon values user’s privacy. In this Policy, the Blackmelon describes the information/details/data that has been provided by the user of the website and/or App while visiting the website (the "Website") and/or 247around (the “App”) and use the services available on the Website and/or the app ("Services"), and how the Blackmelon uses and disclose that information/details/data. Any questions or comments about the Privacy Policy please forward to us at . This Policy is incorporated into and is subject to the Blackmelon. Terms of Use, which can be accessed at The user of the Website and/or app Services and any personal information/details/data the user provides on the Website and/or app remains subject to the terms of the Policy and Blackmelon's Terms of Use.

  1. Collection of user’s Personal Information/details/data
1.1. COLLECTION OF PERSONAL INFORMATION/DETAILS/DATA “Personal information/details/data” is defined to include information/details/data that whether on its own or in combination with other information/detail may be used to readily identify or contact the user such as: name, address, email address, phone number, etc. Blackmelon collect personal information/details/data from Service Provider Professionals offering their products and services. This information/details/data is partially or completely accessible to all users using Blackmelon website or app, either directly or by submitting a request for a service. Service Provider Professionals and user are required to create an account to be able to access certain portions of Blackmelon Website and/or app, such as to submit questions, participate in polls or surveys, to request a quote, to find nearby service provider professionals, and request information/details/data about service provider professionals. Service Provider Professionals, when they agree to list their service on Blackmelon Website and/or app after looking at the demonstration provide their personal information, security related documents like identification cards provided by the Government (Centre/State)/Other identity card / Police verification, service pricing, documents related to their certifications and agree that Blackmelon displays this information/details/data partially or completely on the Website and/or app to assist the users find a service provider professional. Users: During the Account registration process, the information/details/data such as user’s name, postal code, location, telephone, phone contacts, email address and other personal information provided to Blackmelon. The user also may provide the Blackmelon with user’s mailing address, and demographic information/details/data (e.g., gender, age, political preference, education, race or ethnic origin, and other information/details/data relevant to user surveys and/or offers). The user may also provide personal information/details/data that the post in Offer, Profile, Wants, or Feedback, and any comments or discussions user post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments user provide during dispute resolution with other users of the Website and/or app to the Blackmelon. The user may share their personal information/details/data through google playstore permissions to Blackmelon. The user may choose not to accept it and in such a case the user will not be able to use the complete services, of website and/or of app of Blackmelon. Service Provider Professional: If the service provider Professional would like to post any information/details/data about themselves, the Blackmelon will require the service provider Professional to register with Blackmelon by giving their information/details like personal information, security related documents like identity issued by Government/Other ID card issued by the authorities / Police verification, service pricing, documents related to their certifications, a description about their services offered, a headline about their profile and agree that Blackmelon displays this information/details/data partially or completely on the website and/or at app to assist the end user to find a service provider professional. In addition, service provider professional may, but are not required to, provide other content or information/details/data about the service provider professional’s business, including photographs and videos. The Blackmelon also may collect payment information, such as credit card, bank account number information, from the service provider professional. If the Blackmelon deem it necessary, it will be the sole and absolute discretion of the Blackmelon may also ask for and collect supplemental information/details/data from third parties, such as information/details/data about the service provider professional’s credit from a credit bureau (to the extent permitted by law), or information/details/data to verify any identification details the service provider professional’s provide during registration. 1.2. COLLECTION OF PERSONAL INFORMATION/DETAILS/DATA FROM SOCIAL NETWORKING SITES The user may log into Blackmelon Website through user’s Facebook account or other social networking sites. If the user does so he/she must enter the email address and password that the user uses for Facebook account. The Blackmelon will ask that the user to grant permission to the Blackmelon to access and collect user’s Facebook basic information/details/data (this includes user’s name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information/details/data the user have set to public on their Facebook account). If the user allow the Blackmelon to have access to the information/details/data, then the Blackmelon will have access to this information/details even if the user have chosen not to make that information/details/data public. The Blackmelon store the information/details/data that received/collected from Facebook with other information/details/data that collected from the user or receive about the user. Facebook controls the information/details/data it collects from the user. For information/details about how Facebook may use and disclose the information, including any information/details/data make public, please consult Facebook's privacy policy. The Blackmelon have no control over how any third party site uses or discloses the personal information/details/data it collects about the user. 1.3. COLLECTION OF AUTOMATIC INFORMATION/DETAILS/DATA, USE OF COOKIES AND OTHER TRACKING DEVICES The Blackmelon and it’s third party service providers, which include advertisement on networks, use cookies, web beacons, and other tracking technologies to collect information/details/data about user’s use of the Blackmelon’s Website and/or app and Services, such as user’s browser type, ISP or operating system, domain name, access time, the URL of the previous website visited, page views, IP address, and the type of device that the user uses. The Blackmelon also track how frequently the user visits Website and/or app and use it’s services. The Blackmelon can use the information/details/data (including the information/details/data collected by the Blackmelon’s third party service providers) for Website and/or app analytics (including to determine which portions of the Blackmelon’s Website and/or app are used most frequently, what the Blackmelon’s users like/do not like), to assist the Blackmelon in determining relevant advertising (both on and off the Blackmelon’s Website and/or app ), to evaluate the success of Blackmelon’s advertising campaigns, and as otherwise described in this policy. Currently, the Blackmelon do not honor browser requests not to be tracked. The Blackmelon may obtain the user’s device ID, which is sent to Blackmelon's servers and used in fraud prevention efforts. Cookies: The Blackmelon and its third party service providers collect information/details/data from the user by using cookies. A cookie is a small file stored on user's computer hard drive containing information/details/data about the user. The cookie helps the Blackmelon to analyze web traffic or informs the user about their use of a particular Website and/or app. Cookies allow web applications to respond to users an individual, tailoring its operations to the user’s needs, likes and dislikes by gathering and retaining information/details/data about user’s preferences. When visited the Website and/or app, Blackmelon may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to user’s computer or smart phone that identifies user’s browser. Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third party Blackmelon or website. For example, Google measures the performance of advertisements by placing cookies on user’s computer when user clicks on advertisement. If user visit the Website when user have such cookies on user’s computer, Blackmelon and Google will be able to tell that the user saw the advertisement delivered by Google. The terms of use of these cookies are governed by this Policy and Google's Privacy Policy. Disabling Cookies: user can choose to accept or decline cookies. Most web browsers automatically accept cookies, but user can usually modify own browser setting to decline cookies if user prefer. If user disable cookies user may be prevented from taking full advantage of the Website or the app because it may not function properly if the ability to accept cookies is disabled. Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on user’s computer's hard drive, clear GIFs are embedded invisibly on web pages. Blackmelon may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with Blackmelon’s Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. Blackmelon and its third party service providers also use clear GIFs in HTML emails to Blackmelon’s customers, to help us track email response rates, identify when Blackmelon’s emails are viewed, and track whether Blackmelon’s emails are forwarded.
  1. How Blackmelon uses the information/details/data Collected
2.1. HOW PERSONAL INFORMATION IS USED Blackmelon collect user’s personal information/details/data and aggregate information/details/data about the use of Blackmelon’s Website and/or the app and Services to better understand user’s needs and to provide user with a better Website and/or app experience. Specifically, Blackmelon may use user’s personal information/details/data for any of the following reasons: To provide Blackmelon’s Services to user, including registering user for Blackmelon’s Services, verifying user’s identity and authority to use Blackmelon’s Services, and to otherwise enable user to use Blackmelon’s Website and/or the app and Blackmelon’s Services; For customer support and to respond to user’s inquiries; For internal record-keeping purposes; To process billing and payment, including sharing with third party payment gateways in connection with Website and/or the app and/or Blackmelon's products and Services; To improve and maintain Blackmelon’s Website and it’s Services (for example, Blackmelon track information/details/data entered through the "Search" function; this helps us determine which areas of Blackmelon’s Website users like best and areas that Blackmelon may want to enhance; Blackmelon also will use for trouble-shooting purposes, where applicable); To periodically send promotional emails to the email address user provide regarding new products from Blackmelon, special offers from Blackmelon or other information/details/data about Blackmelon that Blackmelon think user may find interesting; To contact user via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information/details/data user have requested; For Blackmelon's market research purposes, including, but not limited to, the customization of the Website and/or the app according to user’s interests; Blackmelon may use user’s demographic information/details/data (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes; To resolve disputes, to protect ourselves and other users of Blackmelon’s Website and Services, and to enforce its Terms of Use; Blackmelon also may compare personal information/details/data collected through the Website and Services to verify its accuracy with personal information/details/data collected from third parties; and Blackmelon may combine aggregate data with the personal information/details/data Blackmelon collect about user. Blackmelon may use the contacts collected to show the relevant Blackmelon services and ratings of them to user and other users of the website and/or app. The Blackmelon may also show user’s feedback and ratings to other users. Blackmelon may use the contacts to send promotion material through SMS, Email. From time to time, Blackmelon may use personal information/details/data for new and unanticipated uses not previously disclosed in Blackmelon’s Privacy Policy. If our information/details/data practices change regarding information/details/data previously collected, Blackmelon shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.
  1. Electronic Newsletters, Invitations, Polls and Surveys
At Blackmelon’s sole discretion, it may offer any of the following free services on the Website and/or the app, which user may select to use or receive at user’s option. Certain of the following services may require user to provide additional personal information/details/data as detailed below: 3.1. ELECTRONIC NEWSLETTERS Blackmelon may offer a electronic newsletter to users and will gather the email addresses of users who sign up for the newsletter mailing list. User may remove them self from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points user to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page. 3.2. "SEND TO A FRIEND" Blackmelon’s Website and/or app user can voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send to a friend." To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information/details/data is not used for any other purpose. Blackmelon’s mobile app users can voluntarily choose to electronically forward a link, page, or share a service professional’s details to someone else by clicking "share” icon. To do so, the user must provide the email address and/or the phone number of the recipient. The user's email address/phone number is used only in the case of transmission errors and, of course, to let the recipient know who sent the message. The information/details/data is not used for any other purpose. 3.3. POLLING Blackmelon may offer interactive polls to users so they can easily share their opinions with other users and see what Blackmelon’s audience thinks about important issues, Services, and/or the Website and/or the app. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Blackmelon may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information/details/data about individual users. 3.4. SURVEYS Blackmelon may conduct user surveys from time to time to better target Blackmelon’s content to its Website and/or app users. Blackmelon will not share individual responses from these surveys with any third party. Blackmelon will share aggregate data with third party service providers, partners, and other third parties. Blackmelon also will post aggregate data containing survey responses on Blackmelon’s Website; that data may be viewed and downloaded by other users of Blackmelon’s Website.
  1. Security
Blackmelon employ procedural and technological security measures, which are reasonably designed to help protect user’s personal information/details/data from unauthorized access or disclosure. Blackmelon may use encryption, passwords, and physical security measures to help protect user’s personal information/details/data against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, Blackmelon do not promise and cannot guarantee, and thus user should not expect, that user’s personal information/details/data or private communications will not be collected and used by others. User should take steps to protect against unauthorized access to user’s password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping user’s log-in and password private. Blackmelon is not responsible for the unauthorized use of user’s information/details/data or for any lost, stolen, compromised passwords, or for any activity on user’s Account via unauthorized password activity.
  1. Disclosure
Blackmelon may share the information/details/data provided by the user, including user’s personal information, as follows: 5.1. INFORMATION/DETAILS/DATA DISCLOSED TO PROTECT US AND OTHERS Blackmelon may disclose user’s information/details/data including Personal information/details/data if: (i) Blackmelon reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate Blackmelon’s liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, Blackmelon’s Terms of Use etc. (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or (v) necessary or appropriate to protect Blackmelon’s rights or property, or the rights or property of any person or entity. 5.2. INFORMATION/DETAILS/DATA DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS Blackmelon may contract with various third parties for the provision and maintenance of the Website and/or mobile app, Services and Blackmelon’s business operations, and Blackmelon may need to share user’s personal information/details/data and data generated by cookies and aggregate information/details/data (collectively, "information") with these vendors and service agencies. For example, Blackmelon may provide user’s information/details/data to a credit card processing Blackmelon to process user’s payment. The vendors and service agencies will not receive any right to use user’s personal information/details/data beyond what is necessary to perform its obligations to provide the Services to user. If the user completes a survey, Blackmelon also may share user’s information/details/data with the service provider professional; if Blackmelon offer a survey in conjunction with another entity, Blackmelon also will disclose the results to that entity. 5.3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF USER’S REQUEST User’s request for services may be shared with third party websites with whom Blackmelon have a contractual relationship in order to provide user’s request with maximum exposure. The post on the third party website and/or app will include the details of user’s request, including user’s location, and other contact details. Interested bidders, however, will be able to click on user’s request on such third party site, and will be directed to Blackmelon’s Website and/or app where they will have access to user’s contact details (Partial or complete), as would any other service provider professional on Blackmelon’s Website and/or the app interested in bidding on user’s request. 5.4. DISCLOSURE TO OTHER USERS OF BLACKMELON’S WEBSITE If user is a Service Provider Professional, the information/details/data that user post (other than user’s payment information) is available to other users of Blackmelon’s Website and/or app and Blackmelon’s services. Comments that users post to Blackmelon’s Website and/or the app also will be available to other visitors to Blackmelon’s Website and/or the app (see Blackmelon’s discussion of User Generated Content below). In addition, Blackmelon will post the results (in aggregate form) of surveys to Blackmelon’s Website and/or the app. If user is a consumer, name, and location, as well as the details of user’s request, are available to all visitors to Blackmelon’s Website and/or the app. Bidding professionals also will be permitted to see the consumer's full name, telephone number, email address and the location 5.5.Information/details/data DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS Blackmelon will disclose user’s information, including, without limitation, user’s name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if Blackmelon is required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a Governmental authority. 5.6. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY In the event that Blackmelon undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of its assets to which this Website and/or the app relates or other corporate reorganization in which Blackmelon participates, and is thus merged with or acquired by a third party entity (a "Successor"), Blackmelon hereby reserves the right to transfer the information/details/data. Blackmelon have collected from the users of the Website and/or the app and/or Services to such Successor. In addition, in the event of Blackmelon's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors' rights generally, Blackmelon may not be able to control how user’s information/details/data is transferred, used, or treated and reserves the right to transfer the information/details/data Blackmelon have collected from the users of the Website and/or the app and/or Services to non-affiliated third parties in such event. 5.7.INFORMATION/DETAILS/DATA DISCLOSED AT USER’S REQUEST In case of Service Provider professional Blackmelon may share service provider professional information/details/data with user such that service provider professional services can be utilized by the user and service provider professional can be contacted. In case of user Blackmelon may share user’s personal information/details/data with service provider professional such that he may contact user to provide the service.
  1. Links to External Websites
The Website and/or the app may contain links to other websites or resources over which Blackmelon does not have any control. Such links do not constitute an endorsement by Blackmelon of those external websites. User acknowledges that Blackmelon is providing these links to user only as a convenience, and further agree that Blackmelon is not responsible for the content of such external websites. Blackmelon are not responsible for the protection and privacy of any information/details/data which user provide while visiting such external websites and/or an app and such sites are not governed by this Policy. User’s use of any external website and/or an app is subject to the terms of use and privacy policy located on the linked to external website and/or app.
  1. Updating, Deleting and Correcting User’s Personal Information
User may choose to restrict the collection or use of user’s personal information/details/data in the following ways: User can review, correct and delete user’s personal information/details/data by logging into the Website and/or the app and navigating to user’s profile page. User must promptly update user’s personal information/details/data if it changes or is inaccurate. Typically, Blackmelon will not manually alter user’s personal information/details/data because it is very difficult to verify user’s identity remotely. Nonetheless, upon user’s request Blackmelon will close user’s account and remove user’s personal information/details/data from view as soon as reasonably possible based on user’s account activity and in accordance with applicable law. Blackmelon do retain information/details/data from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce Blackmelon’s Terms of Use, and take any other actions otherwise permitted by law that Blackmelon deem necessary in Blackmelon’s sole and absolute discretion. User should understand, however, that once user publicly post a Request, Offer, Want, Feedback, or any other information/details/data onto the Website and/or app, the user may not be able to change or remove it. Once Blackmelon have deleted or removed user’s account, the user agree that Blackmelon shall not be responsible for any personal information/details/data that was not included within user’s deleted and/or removed account that remains on the Website and/or the app. You can also deny Blackmelon to use user’s personal information/details/data by not accepting the personal information/details/data access permission in playstore. In that case Blackmelon will not access any of user’s personal information.
  1. What Choices Do I Have Regarding Use of My Personal Information?
Blackmelon may send periodic promotional or informational emails to user. The user may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If the user opt-out of receiving emails about recommendations or other information/details/data Blackmelon think may interest user, Blackmelon may still send user emails about user’s account or any Services user have requested or received from us.
  1. Third-Party Ad Networks
Blackmelon participate in third party ad networks that may display advertisements on other websites based on user’s visits to Blackmelon’s Website and/or the app as well as other websites and/or apps. This enables us and these third parties to target advertisements by displaying ads for products and services in which user might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to user. These third party cookies and other technologies are governed by each third party's specific privacy policy, and not by Blackmelon’s Policy. Blackmelon may provide these third-party advertisers with information/details/data about user’s usage of Blackmelon’s Site and/or the app and Blackmelon’s services, as well as aggregate or non-personally identifiable information/details/data about visitors to Blackmelon’s Site and/or the app and users of Blackmelon’s service.
  1. User’s Full Name and Use of Blackmelon Information
10.1. USER’S FULL NAME As a User of the Website and/or the app user will select a Full Name during the registration process. All of user’s activities on the Website will be traceable to user’s Full Name. Certain other people, including service provider professional with whom user have transacted business via the Website and/or app, can see a large part of user’s activity on the Website and/or app. If user books a service with a service provider professional, cancel a scheduled service with a service provider, receive an offer on user’s posted service from Blackmelon or Service Provider, or have posted a service, Blackmelon may send a notice to user or the appropriate service provider professional that includes user’s Full Name. Thus, if user associate user’s real name with user’s Full Name, the people to whom user have revealed user’s name may be able to personally identify user’s Website activities. 10.2. USING INFORMATION/DETAILS/DATA FROM BLACKMELON The Website facilitates user’s sharing of personal information/details/data with others in order to negotiate, provide, and use the Services. If user agrees to contract for a service with service provider professional, user may need to reveal user’s name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of other. user and Service provider professionals agree to use the information/details/data of each other solely for the following purposes: (a) Blackmelon-transaction-related purposes; and (b) using Services offered through the Website and/or the app. 10.3. ACCOUNT PROTECTION User’s password is the key to user’s Account. When creating user’s password user should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose user’s password to anyone. If user shares his password or user’s personal information/details/data with others, user are solely responsible for all actions taken via user’s Account. If user losses control of user’s password, user may lose substantial control over user’s personal information/details/data and be subject to legally binding actions taken on user’s behalf. Thus, IF USER’S PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, USER MUST IMMEDIATELY NOTIFY BLACKMELON TO CHANGE USER’S PASSWORD.
  1. User Generated Content
Blackmelon invite user to post content on its Website and/or the app, including user’s comments, feedback, pictures, suggest us user’s service provider professionals and any other information/details/data that user would like to be available on Blackmelon’s Website. If user post content to Blackmelon’s Website and/or the app, all of the information/details/data that user post will be available to all visitors to Blackmelon’s Website and/or the app. If user post user’s own content on Blackmelon’s Website or app or Services, user’s posting may become public and Blackmelon cannot prevent such information/details/data from being used in a manner that may violate this Policy, the law, or user’s personal privacy.
  1. Privacy Policy Updates

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